There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service number 9958331448 or info@smokymountain.com
The return process of the product can be restricted depending on the nature and category of the product.
Conditions for return:

• Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
• Products/Items should be UNUSED.
•  Products should be returned in their original packaging along with the original price tags, labels and invoices.
•  It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
• Orders once placed cannot be cancelled after 24 hours.

•  Custom made/commissioned items cannot be returned or cancelled
•  Orders are not eligible for return if the product is delivered in same specifications as mentioned on website without any defect or damage.

 

Refunds:
We will process the refund after receipt of the product by refund will be processed based on the mode of payment of the order.

Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 15 working days and the refund will reflect in the next statement.